Shipping policy
Our products are shipped from our JHB warehouse.
We use 'live quoting' which means you are charged accurately based on where you are, what you order + which carrier will give the best rate.
You will be sent confirmation of shipping + be able to track your delivery.
Please carefully check your address is correct as a re-delivery fee may be charged if the address is incorrect.
The courier will be able to leave the parcel in a suitable place if you are not home (please let us know if this doesn't work for you immediately after purchasing + we can arrange a signed for delivery).
We cannot deliver to PO Box addresses.
delivery times
We know you're excited to get your hands on your goodies! Flat Pack please allow 3-5 working days for your order to be dispatched from our warehouse. Delivery times will vary depending on where you're based, but generally, this is between 2-5 working days from the date of dispatch.
Assembly ordered need wait 5-7 working days. During busy periods and sale times please allow additional time for dispatch and delivery.
rural + remote
If you are in a rural or remote area we cannot guarantee door-to-door delivery. If the carrier is unable to deliver to your chosen address you will be contacted + given a pick up location.
apartments + flats
If you are in an apartment or flat complex we cannot guarantee door-to-door delivery. If you live in a large apartment/flat complex the courier may leave your order it in a lobby, reception or mail room area if it safe to do so.
If the courier is unable to leave your order somewhere they consider to be safe, they may leave a card or contact you directly for further instructions.
We always do our best to pass on any notes our customers share with us, however, we cannot promise that additional instructions will be followed by couriers on the ground.
If you would like a custom shipping quote to another country, call us a line on 010 500 7564 or 071 003 4498. Let us know your full address + what you'd like to order.